FAQ
You've got questions? We have answers!
Absolutely. One of the key reasons I ask you to complete my questionnaire and why I visit your home, is to get to know you, your style and your space. As a result, every I design I create is unique and bespoke.
Of course. Whatever the piece, I will incorporate it into the scheme, so it works in unity with the finished design.
Yes. I love researching different periods of architecture, and would happily reflect the era of your property in your finished design if this is something you would like.
Yes. New builds can lack the architectural features and character of period properties, so it’s great fun to inject personality into the interior design instead.
Throughout the project you can contact me via email as many times as you need to. I generally respond within 24 hours between Monday and Friday. If I am taking time off, I will inform you of the dates in advance. You will also get an hour or more of phone contact depending on how many spaces we are working on, which will be split into 15min slots. We will schedule these 48 hours in advance between the hours of 9am-3pm, Monday to Friday.
Yes. At the shopping phase you will be given 3 curated options per item, along with a price for each. It is up to you to select the item you want, so you remain in complete control of your budget.
At the styling phase, I will purchase items on your behalf according to our pre agreed budget. On styling day, you will be provided with a breakdown of each of these items along with receipts should you want to take something back to exchange or return within the retailers return policy. Any unspent budget will be refunded to your account 3 days later.
Every project differs in terms of scale, how many items need purchasing and how much you want to invest in your project. I am happy to discuss this on our discovery call, but ultimately, it is your decision.
Any tradespeople such as electricians, decorators, handy persons etc, are excluded from your budget.
I am based in Bromley and travel anywhere within the M25 including Central London, Kent and Surrey. If you are in doubt whether your property is within an area I cover, please don’t hesitate to ask.
Even before the pandemic, most aspects of our interior design services were delivered to clients via our online portal, except for the home visit and styling day. I am now providing clients with the option to deliver these elements online too. We will discuss this on our discovery call to ensure we are both comfortable with the way we want to work regarding any face-to-face contact. Rest assured, either way you will receive the same level of guidance and support, smooth running processes and excellent results as we provided before the pandemic.
Interior Design
My brief will always be your style and aspirations, not my own. Even if you are unsure of your style, we will take the time to figure this out together. That way, your space will be reflective of ‘you’, combined with the added flavour and cohesiveness I will bring to the scheme.
– If you require additional face to face meetings on top of the home visit and styling stage, I charge this at £85/hour.
– If you are eligible to any of my trade discounts, there will be a 25% administration fee on the discounted amount.
– Any charges related to transportation for the styling day such as congestion and parking over 2.5 hours will be added to your invoice.
I would be happy to contact the vendor and enquire about re-stock on your behalf. Otherwise, I will find a close enough alternative for you to purchase. Because I often work with items from the high street and online vendors, stock and prices can often change. I highly advise orders are placed within 3-5 days of receiving my shopping links to avoid disappointments.
Interior Design and Commercial
Anytime following exchange on your new property is a good time to start our conversation. If you would like to live in your home for a few weeks first to get a feel for the place, that is also fine with me.
Again, this is entirely up to you. Either when the building starts, or once the dust settles following the work and you can reassess your budget for furnishing and styling – whatever suits you best.
You will be given access to an online portal we will use throughout the project. It is easy to navigate and keeps track of all our communications, so that no details are missed. This will also be the location of my presentations, so you can approve or comment on those as needed.
Two revisions at the design or shopping stages are included. Any additional revisions will be at an extra cost.
Where applicable, yes. I hold trade accounts with numerous retailers including John Lewis, West Elm, Swoon, Atkin & Thyme, Wayfair, Sofa.com, Loaf and more. If you are eligible for a discount, I will instruct you on how to obtain these just before you place your orders.
Payments are made via bank transfer in 3 instalments. A deposit of 35% is due on acceptance of the proposal. The second payment of 30% is to be made when the designs are delivered and the last 35% is to be made at the submission of the shopping phase.
Style to Sell
The deposit will be 50% with the remaining 50% due before the styling phase. All the details will be on your invoice.
